Customers Are The Greatest Asset
Many businesses tend to focus on building a new customer list and getting the new customers in for the first time. However, keeping those customers and getting their repeat business is often the hardest part. Here are some tips to keep your customers coming back for more business:
1. Be A Good Listener
Take time to identify what the customer wants and ask questions. It’s better to take a short amount of time and get it right the first time instead of throwing something together that they did not want. Consider using an estimate or quote that outlines their expectations and provides you the opportunity to present recommendations that maybe they had not considered.
2. What are their needs?
It is so important that you and your customers have the same understanding of what they expect from your product or service and identify their needs vs their wants. Communicating regularly can prevent problems from arising and also make the customer feel like they have your full attention.
3. Make sure your product/service represent you at its best
Find ways to personalize your product or service. Everyone likes to have something created just for them. Creating something special for your customer, like a repeat discount program, makes them feel important, and let’s face it who doesn’t want to feel important.
4. Aways give it 110%
This could not be truer when it comes to keeping your customers. Do your best and then give extra. Think about what will set you apart from the competition and make it memorable for your customers. It makes your customers feel like they got their money’s worth and they will remember this.
5. Keep In Touch
Check back regularly to see how things are going and encourage your customers to provide feedback on your business’s performance. You can do this with newsletters, holiday/birthday greetings, online reviews, surveys and many other methods.